Privacy Policy for BetNinja Casino Users in the United Kingdom
Last updated 9 October 2026. This policy describes how we handle personal data about visitors and account holders in the United Kingdom, and it is read together with the terms that apply to the account.
1. The operator and the scope of this policy
1.1 The controller
The controller of the data is the operator of BetNinja Casino, Magico Games N.V. In this policy “we” means that operator.
1.2 Scope
The policy covers the website, the mobile browser version, live chat, email and our Telegram channel, where they are used for contact with us.
2. Data we hold, by kind
2.1 Details you give us at sign-up
We collect your name, email address, phone number and date of birth, and your residential address and postcode. We compare the address and date of birth with your documents later, which is why we ask for them in full at the start.
2.2 Documents for verification
When you ask for a withdrawal we may collect a passport, driving licence or national ID card, a utility bill or bank statement, and a selfie or recording of a verification call.
2.3 Payment data
We receive the payment details needed to process a deposit or a withdrawal, such as the card or wallet used and banking information. Full card numbers are handled by payment providers under card-industry security standards.
2.4 Gaming activity
We record betting patterns, game preferences, deposits, withdrawals and session length. This record is what your transaction history shows and what we consult when you query a round or a payment.
2.5 Technical data
We record your IP address, device type and browser, location data, session logs and the pages you open on the site.
3. What each kind of data is used for
3.1 To run your account
We use your details to create the account, process transactions and answer support requests.
3.2 To prevent fraud and meet legal duties
We verify identity, check that a payment method belongs to the account holder and detect money laundering. A check of this kind can pause a withdrawal until the document arrives, which is why we ask for documents before a first withdrawal.
3.3 To support responsible play
We monitor activity to support the tools described in our responsible gambling page, including deposit limits and self-exclusion.
3.4 To keep play fair
We examine gaming activity to detect abuse of bonuses and other unfair use.
3.5 For marketing
We send marketing messages only with your consent. You can opt out in the account settings.
4. Recipients
4.1 Payment routes
What a recipient receives depends on the method you choose in the cashier. A card payment involves the card network and the issuer, which keep their own records under their own policies. A bank transfer involves your bank and the account holder’s name and IBAN. MiFinity receives the details of the wallet payment. A Bitcoin or other coin payment is recorded on a public blockchain.
4.2 Game studios
Studios receive the technical data that lets a game run in your session. Live tables come from Evolution, Ezugi and Winfinity.
4.3 Identity services and support tools
Identity verification services and customer support tools process the passport, driving licence or national ID card, the utility bill or bank statement, the selfie or call where we ask for one, and your chat and email messages.
4.4 Authorities
We disclose data to licensing bodies, anti-money-laundering agencies and law enforcement when the law requires it.
5. Retention periods
5.1 Account details
We keep basic account details for as long as the account is active.
5.2 Transaction records
We keep transaction records for seven years after an account is closed, for regulatory reasons.
5.3 Verification documents
We keep identity documents for the period our licence conditions require.
5.4 Support messages
We keep chat and email logs for customer support and for resolving disputes. Please leave full card numbers and passwords out of messages, since support never needs them.
6. Choices and rights
6.1 Access
You can see your personal information in the account dashboard or ask us for it through support.
6.2 Correction
You can ask us to correct details that are wrong. Sending a corrected document makes the request quicker.
6.3 Deletion
You can ask us to delete your data. Records we must keep, such as transaction records, remain for their retention period, and we tell you which records stay when we answer the request.
6.4 Marketing
You can withdraw consent to marketing at any time in the account settings.
6.5 Complaints
If you are not satisfied with our answer, you can complain to the Information Commissioner’s Office, the UK data protection authority.
7. Cookie categories
7.1 What each category does
Essential cookies keep you logged in and protect the account, and they cannot be disabled. Performance and analytics cookies measure page load times, bounce rates and the paths users take through the site. Functional cookies remember choices such as language and currency. Advertising and marketing cookies serve offers matched to your interests, and cookies can also come from payment processors, game providers, analytics services and social media platforms.
7.2 Duration and controls
Session cookies end when you close the browser, and persistent cookies stay for periods from days to years. You can accept, reject or be warned about cookies in Chrome, Firefox, Safari or Edge, and disabling some cookies can limit parts of the service.
8. Requests, minors and updates
8.1 Privacy requests
Write to [email protected] or use live chat, and say which right you wish to use. We answer privacy requests in English and, where a request needs more detail, we write to the email address registered on the account. We may ask you to confirm your identity first, since handing data to the wrong person would itself be a breach.
8.2 Under 18
Gambling is for adults aged 18 or over, or the legal gambling age where the player lives if that is higher. A parent who finds that a child has signed up can write to us.
8.3 Changes
A changed policy replaces this one and carries a new date.