Terms of Use for Your BetNinja Account
These terms set out the basis on which Magico Games N.V., the operator of BetNinja Casino, provides an account to players in the United Kingdom. In these terms “we” is the operator and “you” is the account holder. They follow an account from opening to closure, and amounts are in pounds sterling.
Opening the account
You must be at least 18 years old, or of the legal gambling age in your jurisdiction if that is higher. An account is for the person who registered it. The name, date of birth and address you give at sign-up must be your own and must match the documents you send later. UK accounts are held in pounds sterling. We apply no conversion within the account, and a card issuer or a coin network that converts does so outside these terms.
Putting money in
The cashier lists Visa, Mastercard, Apple Pay, Google Pay, MiFinity, bank transfer and Bitcoin, together with other coins, and CashtoCode for deposits only. A deposit of £20 or more qualifies for a welcome tier. We charge no fee on deposits, and a card issuer or a blockchain network may charge its own.
The welcome package
The package has three steps matched at 100%, 50% and 25%, each with its own limit on the bonus, and it adds up to £1,000. A deposit of at least £20 qualifies for each step. The first step includes 100 free spins on Big Bass Bonanza, credited at ten a day, with each batch valid for 24 hours. You activate the package in the cashier, and no code is needed.
Wagering is 30 times the deposit plus the bonus. A stake cap per spin or hand applies while a bonus is active, the bonus is valid for 30 days from crediting, and the figures for each offer are shown with it. Slots contribute 100%, live casino 10%, RNG table games 5% and jackpot titles nothing. Titles excluded from bonus play are named in the terms of each offer.
An assumed example shows how the clause is read. A deposit of £50 matched in full gives a sum of £100, and the target is 30 × £100 = £3,000 of weighted wagering. A stake counts at the contribution of its game type: £10 on a slot counts £10, £10 at a live table counts £1, £10 at an RNG table counts 50p, and a jackpot stake counts nothing. The target is complete when the weighted stakes reach it, not when the clock runs out.
Other offers
Offers outside the welcome package state their own terms. Where an offer states no wagering multiple, the general multiple is 40 times. Time-limited offers sent through our Telegram channel apply to the players who receive them and for the period they state. Sportsbook Multiboost applies to accumulators of three or more selections, each at odds of 1.20 or higher, and the boost rises with the number of selections from 5% to 55%.
Taking money out
We verify identity when a withdrawal is requested. We may ask for a passport, driving licence or national ID card, a utility bill or bank statement dated within the last three months, and proof that the card or wallet you used belongs to you. A selfie or a short verification call may be requested as well. Until the documents are accepted, a withdrawal waits, but deposits and play continue.
| Document | What it establishes | Condition |
|---|---|---|
| Passport, driving licence or national ID card | Identity, date of birth and age | The name matches the account |
| Utility bill or bank statement | Residential address | Dated within the last three months |
| Statement line or card image | That the payment method is yours | Same name as the account |
| Selfie or verification call | That the person at the account is the document holder | Requested only in some cases |
The original deposit must have been staked at least once before it can be withdrawn, and an open bonus keeps its wagering until it ends or is completed. Withdrawals are paid to the method that paid in, and the method must be in your name. Withdrawals have a minimum and standard accounts have daily, weekly and monthly ceilings, shown in the cashier. VIP players can be offered higher ceilings, and the daily cap on winnings that standard accounts carry is raised for them. After our approval the method takes its own time: up to 24 hours for coins, up to 48 hours for e-wallets, three to five banking days for cards and five to seven banking days for bank transfer. We charge no fee on withdrawals.
While you play
Each game has its own rules, shown in the game. A round decided on the game server is the record of that round, and the account history shows it. The history lists deposits, withdrawals and bets with dates and statuses. It is where we start when a question concerns a payment or a round, so please quote the date and amount from it.
You can set deposit limits in the account or through support, and you can use self-exclusion. We point UK players to GAMSTOP, GamCare and GambleAware for independent help. Our responsible gambling page describes the tools in detail.
Coins and wallets
Besides Bitcoin, independent reviews list Ethereum, Litecoin, Tether and Ripple, and the cashier shows which coins are open to you. For a coin withdrawal you give your own wallet address, the network fee is charged by the network, and the payout waits for the network’s confirmation after our approval. The terms of an offer name any payment method that it excludes, and a deposit made with an excluded method earns no bonus.
Reaching us and complaints
We answer in English. Live chat is open 24 hours a day, and email goes to [email protected]. Notices about the account reach you at the email address and phone number you registered, so keep them current. The Telegram channel is for offers, not support.
To complain, write to us and give the date, the amount and what you expected. We read each complaint against the account history, so the date and time of the round or payment matter, and we reply in English to the contact route you used. Complaints about gambling harm can also be taken to the independent bodies named above.
Leaving the service
To stop using the account, withdraw the balance first. A withdrawal needs the documents described above. Self-exclusion is the route for a player who wants a block on the account, and support handles the request. We do not publish a fixed reopening period here, so ask support what applies to your case. Transaction records are kept after closure for the period stated in our privacy policy.