Setting Limits and Breaks at BetNinja From Your Phone
- Log in in the mobile browser on iPhone or Android. The account is the same on every device.
- Open the account settings, where the tools are kept.
- Set a deposit limit for a day, a week or a month, or ask live chat to set it for you.
- Check the limit by looking at the cashier before your next deposit. A limit applies to the account, not to the phone.
- Ask for a break or self-exclusion through live chat if you want your access blocked, and say which you mean.
- Note the help line: ConnexOntario answers at 1-866-531-2600, 24 hours a day.
Phones and browsers that run the tools
Supported versions
The tools are part of the account, so any supported device shows them: iPhone with iOS 14 or later and a current Safari, or Android with Android 8.0 or later and a current Chrome. Firefox and Samsung Internet also work.
Updates
Our servers handle updates, so you only need to keep the operating system and the browser current.
How a monthly limit meets the welcome steps
A limit is checked against every deposit, including a deposit made for a welcome step. The table assumes a monthly deposit limit of CAD 200 and a full match on the first step.
| Deposit planned | Fits a CAD 200 monthly limit | Wagering target on a full match |
|---|---|---|
| CAD 20 | Yes, with CAD 180 left | CAD 1,200 |
| CAD 100 | Yes, with CAD 100 left | CAD 6,000 |
| CAD 250 | No, the deposit is refused | Not applicable |
A refused deposit means the tool is working. Wait for the period to end rather than use a second card or wallet to get round your own limit.
The tools on the phone
| Tool | Where | What it does | What it does not do |
|---|---|---|---|
| Deposit limit | Account settings, or through support | Caps what you can pay in over a day, week or month | Change the wagering on a bonus |
| Self-exclusion | Live chat | Blocks access to this account | Block other casinos |
| Self-assessment | Account area | Helps you judge your play against common signs of harm | Replace advice from a service |
| Marketing opt-out | Account settings | Stops offers by message | Stop the separate Telegram channel |
| Name rule on payments | Cashier | Keeps money moving only to your own methods | Set a budget |
A Canadian player sets a limit from the phone
The Friday session
Imagine a player in Ontario whose Friday evening sessions run long. The player deposits CAD 50 from the phone, notices the session lasting past midnight and decides on a monthly deposit limit of CAD 200. The limit is set in the account settings, and the next day the player checks the cashier to confirm that a deposit above it is refused.
A month later
The player wants the limit raised. Lowering a limit is simple, but a rise is something to ask about through live chat, so that the request is made calmly and not in the middle of a losing session. The player keeps ConnexOntario’s number, 1-866-531-2600, in the phone for the nights when a limit alone is not enough.
Payments from the phone and what they control
The cashier on a phone is the cashier on a computer. We list Interac, Visa, Mastercard, Apple Pay, Google Pay, MiFinity, Revolut, bank transfer and Bitcoin for deposits and withdrawals, and CashtoCode for deposits only. The method must be in your name, and a withdrawal returns to the method that paid in. These rules also work as controls: nobody else’s card can fund your play, and your winnings cannot be sent to a third party.
| Method | Direction | Time after our approval |
|---|---|---|
| Visa, Mastercard | Deposit and withdrawal | 3 to 5 banking days |
| Apple Pay, Google Pay | Deposit and withdrawal | See the cashier |
| Interac | Deposit and withdrawal | See the cashier |
| MiFinity | Deposit and withdrawal | Up to 48 hours |
| Bitcoin | Deposit and withdrawal | Up to 24 hours |
| CashtoCode | Deposit only | Not applicable |
We charge no fee on deposits or withdrawals.
Which games need a steady connection
| Category | Studios | What the phone needs |
|---|---|---|
| Slots | Pragmatic Play, Play’n GO, Hacksaw Gaming, Relax Gaming | A weak link is enough; slots load on 3G |
| Live casino | Evolution, Ezugi, Winfinity | Wi-Fi or steady mobile data for the video |
| Crash and instant | Spribe and others | A steady link, since the round runs in real time |
A round at a live table is decided in the studio, so a drop in your connection does not undo it, and the game history in the account shows how it closed. A limit set before play does the job that attention does at the start of a session.
Documents from the phone camera
- The first withdrawal triggers verification, and a phone camera is enough.
- Photograph a passport, driver’s licence or national ID card, and a utility bill or bank statement dated within the last three months, with all four corners in view and no glare.
- A statement line that shows your deposit proves that the payment method is yours.
- Name each photo in your message to live chat, since an unreadable image restarts the check.
Age and provinces
- You must be 18, or of the legal gambling age in your province if it is higher.
- Some provinces set it at 19, so check the age where you live.
- ConnexOntario answers at 1-866-531-2600, 24 hours a day, for confidential help in Ontario; it is independent of us, and calling does not require you to close your account.
Time-limited offers and a limit already set
Offers for selected players reach you through our Telegram channel, each with its own period and terms, and an offer with no stated multiple follows the general 40 times, against 30 times on the welcome package. A limit set in the account holds whichever offer you open: a deposit above it is refused, and the answer is to wait for the period to end rather than use a second card or wallet to get round your own limit. Live chat, open 24 hours a day in English, can tell you what applies before you open an offer.
FAQ: BetNinja
It is the help line we name for players in Ontario, 24 hours a day on 1-866-531-2600. Players in other provinces can look for their own provincial service.
Wait for the period to end or choose a smaller deposit that fits. Using another card or wallet to get round the limit defeats its purpose.
Yes. The channel is separate from the account, and marketing messages can also be switched off in the account settings.
Self-exclusion, asked for through live chat. We do not publish a fixed reopening period, so ask what applies to your case before you choose.
No. It caps what you can pay in. Withdrawals follow their own rules: verification at the first request and a deposit staked at least once.
In Safari on iOS, tap Share and then Add to Home Screen; on Android, open the browser menu and pick Add to Home Screen. The icon opens the browser version with your usual login.